TRANSPORTATION SERVICES

We provide 30+ years of experience in transportation management, reverse logistics, post sales logistics and technical services. Our Business Partner will get you the most cost effective rates to fit your budget with great service.

transportation management

Shipping your products to customers and consumers in the most cost effective way while respecting required delivery dates represents additional challenges for your logistics team. 

By leveraging the company's 30 plus years of experience, a dedicated team of highly educated and skilled professionals, and an in-depth industry knowledge, it will be easy to see how the company's transportation management can have a positive effect on your company. 

The network of carriers integrated into our transportation management system (TMS) allows for inclusive access to the following helpful tools:

• Network planning –  Engineers will analyze your network and propose customized and cost effective solutions specifically for you. 
• Procurement – Web portal manages freight processes.
• Shipment Management and Tracking – Control centres linked to our carriers operate 24 / 7. Providing bilingual services and managing and monitoring freight with full traceability.
• Freight settlement – Programs with auditing services are available to settle freight accounts. We tailor our billing to your specifications, and it integrates with fuel programs (FACC and M.J. Erving). Managing accruals is included in the program.
• Performance reporting – Access the reports you asked for through your own secure customer portal, and keep track of your business with useful insights.
• Analytics – Comprehensive analysis of your shipment history, detecting trends and identifying additional opportunities to improve service and reduce costs

Reverse Logistics

Take advantage of the full integration of your inventory and order fulfillment system and get 100% real time visibility 24/7, as the returned products are scanned at every step, for monitoring and traceability. RMA management (Return Merchandise Authorization) is a part of the process involved in reverse logistics.

This process guarantees:

• Full visibility of returned goods. With a reference number and a warranty or return form, the decision is made whether to return the goods to our distribution center or to the vendor
• Tracking of the repair or credit status of your goods
• Detailed inspection that determines the condition of the returned goods, which is recorded, and if it falls under the manufacturer’s warranty enabling your customers to get a credit
• Goods not under warranty will be recycled or disposed of according to best practices and the manufacturer’s or retailer’s specifications, in accordance with the company's zero landfill policy

Returning goods to a vendor is made easy, thanks to the access of 7,200 drop-off outlets across Canada and the company’s hassle-free return process which may also include cross-border returns.

Post Sales Logistics Services

This company provides shared warehousing space, manages your parts inventory and, at your request, ships the replacement unit to the end user who would then use the packaging to return the defective unit, with the following benefits:

• Less expensive than same day onsite repair
• Full visibility and traceability with real time online product inventory, shipping and receiving
• Enhanced customer satisfaction and brand loyalty
• The process outsourced to a trusted partner allows you to focus on your core business

Other benefits of this Company's  Advanced Swap post sales logistic solution include:

• Best coast-to-coast Canadian coverage
• Outstanding same day rush delivery options include 30 / 60 / 90 minute, 2 hours and end of day delivery options
• 94% of all Canadian commercial addresses are within 15 miles or 4 hours from their field stocking locations
• 97% of residences are located within 1.5 miles from one of the 7,200 strategically located Pick Up / Drop Off sites
• The Company's  network of 35+ field stocking facilities across all the provinces ensures 24 / 7 / 365 parts availability, ensuring nonstop support and quick and convenient replenishment for your technicians on the road
• It's engineers identify and recommend the best parts planning and site selection strategies to store the right parts at the right locations, and meet the established SLAs while facilitating replenishment, maintaining a tight inventory control and reducing costs.

In 2015 their  highly engaged employees submitted 950 continuous improvement ideas, from which 470 were implemented. Helping your business grow motivates them to add new services to their offerings.

technical services

The Company provides a team of more than 200 certified technicians who are expertly trained to efficiently and reliably perform technical services with the objective of minimizing downtime and loss of productivity for their clients. Transportation specialists for computers, electronic, Hi-Tech & Medical Equipment Industries are available. A Regional Manager ensures consistency of services throughout the country. Services performed on site encompass:

• IMACD (installations, moves, adds, changes and disposition)
• Component and network connection
• Testing and demonstration
• Cabling, AC, electrical services
• Triage and diagnostics
• Break-fix and swap

With 13 configuration centres and 35+ field stocking locations within the company’s national network, they reach 94% of Canada’s population same day in 4 hours or less, making it the preferable partner for technical services across the nation.